Frequently Asked Questions

WeMove X is a professional vehicle logistics company that specialises in transporting cars, caravans, campervans, trailers, trucks, motorbikes, and scooters across Australia. We also offer freight services for boxed goods.

We provide vehicle transport services nationwide, including major cities and regional areas.

Yes, we provide door-to-door transport services, subject to accessibility. If the pickup or delivery location is not accessible for large transport carriers, we may use the nearest depot or arrange a ‘call to meet’ option at a safe location near you.

Yes, we transport damaged, lowered, and modified vehicles. For damaged vehicles, we require photos for assessment. For lowered vehicles (less than 15cm ground clearance, measured from the lowest point), this information must be specified in your quote. We can transport vehicles with ground clearance as low as 8cm.

Yes, we transport non-running or project vehicles. They must be rollable, have working hand and foot brakes, unlocked and working steering, a driver’s seat, and inflated tyres. Non-running vehicles due to a flat battery are often cheaper to fix before transport. Please inform us of any vehicle issues during the quoting process.

Yes, we collect from all auction houses. For online quotes, the vehicle must be running, roadworthy, undamaged, and less than 30 years old. Otherwise, request a custom quote. Salvage yards are different from auction yards (see FAQ on Salvage Yards).

For auction cars, please ensure they start reliably as we do not jump-start vehicles. Check with the auction house about the vehicle’s condition, as we do not survey auction cars for damage. Auction cars are not covered by our warranty.

Yes, but we require photos and a full description of the vehicle’s condition before providing a quote.

Yes, we do. We need the overall dimensions (length, width, height, and weight) and value. Photos may also be required. Ensure dimensions include all protrusions (draw bars, hitch, mirrors, etc.). Specify if any items will be inside.

Yes. Please visit www.bikelogistics.com.au or call 1300 455 464 for information and quotes.

No, your vehicle does not need to be registered.

Yes, as long as they are fitted and not loose.

Yes, but there are restrictions. All items must be boxed or in suitcases. Loose items are not allowed. Vehicle paperwork, spare tyre (in housing), jack, and fixed baby seats are considered part of the vehicle. You must specify that you have items in the vehicle when requesting a quote.

Items travel at your own risk and are not covered by our transit warranty. We recommend using our freight division for general boxed freight, which is often quicker and cheaper. Email hello@wemovecars.com.au for a freight quote, including box weight, length, width, and height.

Get a quote on our website or contact us. You can book online or over the phone.

The cost depends on vehicle type, distance, service type, and whether items are included. Get an instant quote on our website.

You can modify or cancel before collection is scheduled or a truck is assigned. After this point, modifications and cancellations are not permitted. Cancellation fees of at least $165 apply. The amount will depend on the stage of the booking.

WeMove X supports a variety of secure and convenient payment options including Credit or Debit Card (Visa, Mastercard, American Express, etc.), Apple Pay, Google Pay, Alipay, and WeChat Pay.

Yes. WeMove X partners with Afterpay to make your purchase more flexible. Simply select Afterpay at checkout and follow the on-screen steps to set up your payment schedule.

Currently, WeMove X only accepts one payment method per transaction. You’ll need to choose your preferred option at checkout.

Once a booking is confirmed, the payment method cannot be changed.

We accept bookings 1–2 business days prior to depot drop-off or up to 4 weeks in advance. Door collections generally take 2–3 business days after confirmation. Rural/freight-dependent areas may take longer.

Smaller tilt tray trucks are used for door-to-door service. Larger car carriers and rail are used between depots.

Primarily by road on trucks. Rail or boat transport may be used in some cases (e.g., SA to WA, Melbourne to Tasmania).

Remove personal belongings (unless agreed upon). The fuel tank is at least ¼ full. Check for leaks and mechanical issues. Disable alarms and provide keys. Fold mirrors and remove loose accessories.

Yes, someone must be present to sign the condition report and exchange keys. Futile fees may apply if no one is available.

At least 1 business day’s notice (after payment). Weekend bookings are processed on Monday.

2–3 business days for metro areas. Rural areas may take longer.

Your vehicle is covered by a basic transit warranty for driver negligence during loading/unloading. We are not liable for damage beyond the driver’s control (e.g., stone chips, hail). Contact your insurer for additional coverage. Some services may not include any warranty. Items inside the vehicle are not covered.

Our contract carriers provide transit warranty up to $80,000. We are not liable for loss or damage. Contact the carrier directly for their full Terms and Conditions.

Our large interstate trucks typically do not carry goods in vehicles due to warranty restrictions. Vehicles with goods travel on smaller, specialised carriers with different (and more expensive) warranty coverage. This additional cost is reflected in the price. Our freight division is a cheaper alternative for boxed goods.

We have depots in most major capitals. Depot addresses are emailed after booking confirmation. Contact us for the suburb before booking if needed.

No, depots are open Monday to Friday only (excluding public holidays).

You have 3 business days to collect your vehicle. After that, you can nominate someone else or arrange delivery (at an additional cost). Some depots may charge storage fees after 3 days.

Contact us for updates. Tracking details may be available depending on the service.

Contact our customer service team via phone or email, available on our website.